A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms.
Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams by Craig E. Runde, Tim A. Flanagan ebook pdf epub mobi
Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams pdf free download
Craig E. Runde, Tim A. Flanagan ebooks downloads
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